Full-time · Hybrid
Customer Success Manager
Vellum Software
Columbus, OH · Mid level
USD 70,000 – 95,000 / year
- Employer
- Vellum Software
- Apply by
- Aug 20, 2026
About the role
Be the person our customers trust. You will own relationships from onboarding through renewal, and be their voice inside the company.
What you'll do
- Onboard new customers and get them to real value fast
- Run regular check-ins and quarterly reviews
- Spot churn risk early and head it off
- Feed what you hear back to product and engineering
What we're looking for
- 3+ years in customer success or account management, B2B SaaS
- Genuinely enjoy talking to people and solving their problems
- Comfortable reading a usage dashboard
Skills
- Customer Success
- SaaS
- Onboarding
- Account Management